Shipping policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost

FedEx Standard 3-5 business days By Weight - Standard

FedEx Two Days 2 business days By Weight - Standard

FedEx Overnight * 1-2 business days By Weight - Standard

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipping Details: Negotiable

Delivery delays can occasionally occur.

Additional Notes:

- Customer Pays for shipping for entirety of Transit

- Insurance is carried by Quench Hair Care; Damaged goods will first be claimed though Transit Carrier

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Kelly White Hair is not responsible for any customs and taxes applied to order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kelly White Hair is not liable for any products damaged or lost during shipping. All items are thoroughly inspected prior to shipping.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.